Shipping policy

Shipping Policy

At Koda Print Studio, we take pride in the precision of our work. Because each item is either a custom order or part of a small-batch boutique run, our shipping process includes dedicated time for printing, post-processing, and quality inspection.

1. Processing and Lead Times

Standard Items: Orders for in-stock retail items are typically processed within 2–3 business days.
Custom 3D Prints: Lead times for custom orders depend on the complexity and print duration of the file. You will receive an estimated production timeline upon the acceptance of your quote.
Printing Queue: Orders are processed in the order they are received. While we operate a fleet of printers to ensure speed, high-volume periods may slightly extend lead times.

2. Shipping Methods and Delivery Partners

We utilize reliable third-party courier services to ensure your gear arrives safely across South Africa. We primarily fulfill orders using:

The Courier Guy: For door-to-door delivery.
Pudo: For convenient locker-to-locker or locker-to-door shipping.

3. Shipping Rates and Estimates

National Shipping: We ship nationwide across South Africa.
Local Pickup: Local pickup may be arranged for customers in the Randburg/Gauteng area by prior appointment only.
Calculated Rates: Shipping charges for your order will be calculated and displayed at checkout or included in your custom invoice.

4. Shipment Confirmation and Tracking

Once your order has been printed, inspected, and handed over to the courier, you will receive a shipment confirmation containing your tracking number.
The tracking number will become active within 24 hours of the shipment being logged.

5. Damaged and Lost Parcels

Studio Responsibility: Koda Print Studio is not liable for products damaged or lost during shipping.
Claims: If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Reporting: As per our Refund Policy, any damage must be reported to us within 48 hours of delivery for our internal records.